The company eagletransfert provides transport services using chauffeur-driven vehicles (VTC) or taxis, exclusively by reservation and at a pre-defined price. The head office of the company eagletransfert is located at allée caquineau 93800 Epinay-sur-Seine

The company eagletransfert is registered in the trade register under number 850 113 523 and in the Register of Operators of Transport Vehicles with Driver of the Ministry of the Environment, Energy and the Sea under number EVTC093190953

1. OBJECT

The purpose of these General Terms and Conditions is to define the conditions applicable to transport service contracts concluded between eagletransfert and its customers. By using the services of www.eagletransfert.fr, the Customer is presumed to have read these General Terms and Conditions of Sale and to have fully accepted them.

2 – FORMATION OF THE TRANSPORT SERVICE CONTRACT

The Customer can make a request for a service 24 hours a day, 7 days a week on the website www.eagletransfert.fr or by telephone at 07.70.01.14.48. The customer provides all information regarding his service request. He is solely responsible for this information, the following of which is considered essential to the contract: customer name, email address, telephone number, date of transport service, pick-up location, drop-off location, pick-up time , number of passengers (adult/child), number of luggage(s), nature of the service (transfer, provision). www.eagletransfert.fr the price of the service based in particular on the information provided by the Customer.

Payment of the price is made by credit card via a secure electronic system. By providing his bank details, the customer accepts in advance and unconditionally that www.eagletransfert.fr proceeds with the secure transaction and authorizes his bank in advance to debit his account for the amount of the service. After confirmation by the Customer of his request for service and payment of the price, wwww.eagletransfert.fr sends him, in return, by email only, a reservation voucher summarizing the information related to the service. The customer is responsible for verifying the information contained in the reservation voucher. If it is impossible for www.eagletransfert.fr to send said reservation voucher by email, the reservation is presumed to comply with the customer's request.

3 – PRICES

www.eagletransfert.fr sets the price of the service based in particular on the information provided by the Customer, flat rates take priority over transfers. The prices indicated in our rates include VAT at the rate set by the regulations in force for transport services (10 % for transfers, 20 % for provision), driver service, fuel and unlimited personal insurance. transported, tolls are included in the transport. Parking costs are not included in the service. As part of a provision, the driver's catering and hotel costs are not included.

4 – REGULATIONS

Payment methods accepted: Cash, bank cards (Visa, MasterCard). Any transport service by transfer or provision is payable upon ordering.

5 – RESERVATION AND CANCELLATION

5 – 1 – RESERVATION:

Any reservation implies unreserved acceptance of these general conditions of sale. The client and the service provider undertake to respect all the clauses mentioned in this contract. No modification may be made to the above conditions except by prior agreement between the parties. This contract would be suspended or canceled automatically and without compensation of any kind in all recognized cases of force majeure (event external to www.eagletransfert.fr) such as disruption of traffic routes, bad weather, demonstrations, accident, breakdown or malfunction of telecommunications networks, shortage of labor or materials, etc. The contract is only deemed concluded once payment for the order has been received. Otherwise it is automatically void.

Any reservation for a car with driver is mandatory and must be made at least 24 hours in advance via the website or at the last minute by telephone depending on availability.

Special features for pick-up at train stations and airports:

As soon as you arrive, turn on your cell phone.

Please note in “additional information” when booking the flight or train number.

For flights, if you do not have checked baggage in the hold, the 15 minutes of waiting included in the journey is generally sufficient. However, if you have to collect checked baggage and/or if you come from a non-European destination, the time it takes to exit the plane, collect your baggage and possibly be checked by the police requires quite a long time. .

To avoid having to pay for a wait, we advise you to add a delay of 30 minutes.

5 – 2 – CANCELLATION / MODIFICATION

A reservation can be canceled by the customer, before the pick-up time indicated in the reservation voucher, by e-mail only to contact@eagletransfert.fr

•Refund of 100 % if cancellation occurs more than 48 hours before the pick-up time.
•Refund of 50 % if cancellation occurs more than 24 hours before the pick-up time.
•Refund at 0 % if cancellation occurs less than 24 hours before the pick-up time.

Any modification of the contract during the execution of the service may result in a readjustment of the
agreed price. The company eagletransfert reserves the right to refuse these modifications.

5 – 3 – PRICE INCREASE / DELAY

Any delay by the passenger(s) compared to the pick-up time indicated in the reservation voucher results in an increase in the price of the service, in the event that the customer notifies the driver by telephone at 07.70.01.14 .48, according to the following terms:

•More than 15 minutes late: 10 euros
•More than 30 minutes late: 25 euros
•For every additional half hour of delay: 25 euros
Payment of these surcharges occurs at the latest when the passenger(s) board the vehicle.

Any request for pick-up between 9:00 p.m. and 6:00 a.m. will be increased by 20%.

In the event of the customer's absence from the meeting place, beyond the first 15 free minutes, without any manifestation on his part, or response to the driver's telephone call, the service will be definitively lost, without the possibility of postponement and without being able to claim any reimbursement.

6 – QUALITY OF SERVICE

The transport of people for payment is a regulated activity. Only authorized vehicles can perform this service and:

•Provided with a professional card number issued by the prefecture.
•Provided with a registration certificate issued by the Ministry of Ecology, Sustainable Development and Energy, Office for the Organization of Road Passenger Transport / VTC pole
•Equipped with a registration sticker affixed to the vehicle's windshield.
www.eagletransfert.fr undertakes to carry out or have carried out the transport services in accordance with the booking form and in compliance with all regulations and legislation in force.

In the event of subcontracting, the company www.eagletransfert.fr ensures that the people and companies it uses meet the same conditions.

7 – RESPONSIBILITIES

www.eagletransfert.fr is guaranteed by a reputably solvent insurance company which covers the risks linked to its activity in accordance with the regulations in force.

In the event of a dispute, the liability of the company wwww.eagletransfert.fr can only be retained on the condition that the Client provides proof of faulty behavior on the part of the latter and of a causal link with the damage. invoked.

The company's unlimited multi-risk insurance wwww.eagletransfert.fr covers responsibilities linked to the company.

The customer is responsible for his actions legally and criminally.

7 – 1 – RESPONSIBILITY OF THE CUSTOMER AND THE PERSONS CARRIED

The customer undertakes for himself and for the passengers for whom he has contracted with www.eagletransfert.fr to behave like a good father from the moment of pick-up, in particular, by respecting the driver and the transport equipment. transport as well as the following provisions:

•Compliance with the rules of the Highway Code (wearing a seat belt, car seat, booster seat, etc.),
•No smoking, eating, or transporting hazardous materials. Your driver will make a stop along the way if necessary.
•Prohibition on consuming alcohol on board the vehicle,
•Luggage is accepted and remains the responsibility of the customer. The company wwww.eagletransfert.fr cannot be held responsible in the event of damage and/or loss of luggage or electronic devices (phone, tablet, etc.).
•Any damage to the vehicle caused by the customer will be entirely at their expense
•For all other damage resulting in immobilization of the vehicle: - Invoicing at actual cost + Immobilization costs + Loss of revenue over an average of the last 3 months. In the event of damage resulting in cancellation of the next service, a fixed fee of €150.00 will be applied in addition, payable immediately by credit card...
•Cleaning up in the event of vomit will be charged €150.00 including tax in addition to the service payable immediately by credit card.
•Small pets are allowed, provided they are in a carrier. Large assistance dogs are permitted.
Failure to comply with these provisions entails the exclusive liability of the customer and passengers both with regard to www.eagletransfert.fr and third parties. The company wwww.eagletransfert.fr declines all responsibility concerning the actions of its customer before and after their transport. wwww.eagletransfert.fr reserves the right to refuse pick-up, or to disembark, a passenger who does not respect these obligations, as well as an alcoholic passenger.

7 – 2 – COMPLAINTS

Any claim is only admissible within 5 days of the execution of the transport service concerned. Any dispute is subject to the jurisdiction of the Courts at the location of the Head Office of the company eagletransfert.

8 – PROVISION / TRANSFER

8 – 1 – TRANSFER:

The transfer service begins at the address of the eagletransfert company headquarters and ends upon the customer's arrival at the designated address.

8 – 2 – PROVISION:

Provision: transport has a limited mileage within the framework of on-time availability:

•25 kilometers for 1 hour of availability,
•125 kilometers for 5 hours of availability.
Any hour started is due in full.